By agreeing to this Acknowledgment of Automatic Renewal and Cancellation Policy (“Acknowledgement”), and purchasing a subscription to TorGuard.net’s services (“Subscription”) or a free trial, you hereby give your express, informed consent, and acknowledge and affirm that you understand and agree, to the following terms:
PAYMENTS ARE CHARGED ON THE DAY YOU SIGN UP FOR TORGUARD SERVICES, AND YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE PRICE AND FREQUENCY LISTED BELOW.
YOUR SUBSCRIPTION WILL ALSO CONTINUE INDEFINITELY UNTIL TERMINATED BY YOU OR US IN ACCORDANCE WITH THESE TERMS.
Your Subscription has an initial and recurring monthly/quarterly/semi-annual/annual fee (“Subscription Fee”).
You accept responsibility for, and agree to pay, all Subscription Fees prior to cancellation of your Subscription.
You affirmatively and expressly authorize us to process an invoice when your Subscription begins, and then again at the beginning of any subsequent renewal term.
If your payment details change, your card provider may provide us with the updated payment details, and we reserve the right to use these updated details for future charges in order to help prevent any interruption to the delivery of TorGuard services.
Upon renewal of your Subscription, if TorGuard does not receive payment from your payment provider, or your debit or credit card declines, (a) you agree to pay all amounts due on your account upon demand, and (b) you agree that TorGuard may either terminate or suspend your account and Subscription and continue to attempt to charge you until payment is received (upon receipt of payment, your account will be re-activated, and for purposes of automatic renewal, your new Subscription will begin as of the day payment was received).
If the price to renew your Subscription increases, or any terms regarding the automatic renewal or your Subscription changes, TorGuard will notify you of any such increase or change in writing at least sixty (60) days prior to the commencement of the next renewal term to or in which the increase or change applies.
YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS TO AVOID INCURRING A SUBSCRIPTION FEE FOR THE NEXT RENEWAL TERM. You may cancel your Subscription at any time. The account will remain active for the remainder of your billing cycle, but you will not be charged for the next renewal term unless you purchase another Subscription.
In the event you purchase a free trial, you also acknowledge and agree that the free trial will become a Subscription after seven (7) days (the “Free Trial Period”), and that you will be charged a Subscription Fee based upon the Subscription plan you chose for the free trial. IF YOU DO NOT CANCEL YOUR FREE TRIAL BEFORE THE END OF THE FREE TRIAL PERIOD, YOU AGREE TO PAY THIS RECURRING SUBSCRIPTION FEE UNTIL YOU CANCEL YOUR SUBSCRIPTION, IN ACCORDANCE WITH THIS ACKNOWLEDGMENT.
To cancel a free trial or Subscription:
Log into your TorGuard account.
In the top menu, click “Services” and then “My Services.”
Click “Manage” next to the Subscription you want to cancel and then click “Request Cancellation.”
Any questions about automatic renewal, your Subscription, or our cancellation procedures can be directed to [email protected].
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