Answer: Absolutely not - never have and never will!
Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Quick Setup guide then by all means please contact us! Our live chat and support desk is online daily and support rep's will help you right away.
Answer: You get x5 simultaneous connections free on signup. You can buy more for 1 USD each per month inside your account.
Answer: If for any reason you are not happy with your service within the first 7 days we'll issue a 100% refund - no questions asked. Please bare in mind users who order "fresh" Dedicated IP's, these are non-refundable, we will subtract the payment for Dedicated IP's and refund the service payment.
You must also follow the correct cancelation procedure by loging into your TG account and cancelling via My Services >> View Details >> Management Actions >> Request Cancelation.
Answer: We mean what we say, we do all we can to keep your privacy intact no matter what! We also offer top notch support and easy to use software for all of our services - your satisfaction and complete privacy is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and we are willing to put our reputation on the line to prove it to you. Don’t take our word for it, test it for yourself.
Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)
Answer: Our billing area and VPN/Proxy network are completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. Our backend will only ever see you as a random hash, nothing can link you to billing or our servers.
Answer: Bandwidth and speeds are not limited in any way. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 100mbps+ depending on your connection speed, server load, CPU, distance from you to the location you are connecting to and ping, speed has many factors!
Answer: TorGuard currently offers over 120 payment options. We accept all forms of credit card, Visa, Amex, Mastercard, Discover, PayPal , Bitcoins, Altcoins, Alipay, CashU, PaySafeCard, Gift Cards, and many more.
Answer: Yes we do, simply go to My Services >> View Details (Next to your VPN Service) >> Management Actions >> Request Port Forward. That will then be processed within 1 hour, normally much quicker, then you will receive a config to use in your client.
Answer: Yes, TorGuard provides users one of the most profitable affiliate programs in the industry with a 30% recurring commission rate on all sales referred. If you run a blog, hosting company, or just have a few friends that want to sign up then this is a great way to earn extra cash. Contact the affiliate/reseller department today for more information or visit our VPN affiliate page.
Answer: We offer many locations around the world with multiple endpoints in each location, please see below: