Frequently Asked Questions

Is TorGuard related in any way to the “tor” project?
Answer: No, The reference to "tor" in TorGuard relates to "torrents" and guarding one’s privacy when using bitorrent. We are not related in any way to the “tor” project however the company does support through donations.

Answer: Yes we do, port forwarding is limited to ports above 2048 and through openvpn, we do not support port forwarding through the following protocols PPTP/L2TP/SSTP. To open a port, login to your client area dashboard and next to your service click the menu option Management Actions >> Request Port Forward next to your VPN service. That will then be processed instantly, you will then receive an activation email with instructions on how to use it within the TG Client. Once thats processed login to your client area dashboard and next to your service click the menu option Management Actions >> Port Management next to your VPN service to manage your ports.

Please see here for locations that support port forwarding.

Answer: Yes, TorGuard provides users one of the most profitable affiliate programs in the industry with a 30% recurring commission rate on all sales referred. If you run a blog, hosting company, or just have a few friends that want to sign up then this is a great way to earn extra cash. Contact the affiliate/reseller department today for more information or visit our VPN affiliate page.

Answer: TorGuard currently offers many payment options. We accept all forms of credit card, Visa, Amex, Mastercard, Discover, Bitcoins and other Cryptocurrency (via CoinPayments), Gift Cards and other payment options via PaymentWall.

Answer: We offer many locations around the world with multiple endpoints in each location, please see below:

Country-City AUS;Sydney AUT;Vienna BEL;Brussels BGR;Sofia BRA;Sao Paulo CAN;Toronto CAN;Vancouver CHE;Zurich CHL;Vina del Mar CZE;Prague DEU;Frankfurt DNK;Copenhagen EGY;Cairo ESP;Valencia FIN;Helsinki FRA;Paris GBR;Hampshire GBR;London GRC;Athens HKG;HongKong HUN;Budapest; IDN;Jakarta IND;Bangalore IRL;Carlow ISL;Reykjavik ISR;Tel Aviv ISR;Jerusalem ITA;Milan JPN;Tokyo KOR;Incheon LUX;Luxembourg LVA;Riga MDA;Chisinau MEX;Mexico City NLD;Amsterdam NOR;Oslo NZL;Auckland POL;Warsaw PRT;Lisbon ROM;Bucharest SGP;Singapore SVK;Bratislava SWE;Stockholm THA;Bangkok UAE;Dubai UKR;Kremenchuk USA;Atlanta USA;Chicago USA;Dallas USA;Las Vegas USA;Los Angeles USA;Miami USA;New Jersey USA;New York USA;Seattle USA;Salt Lake City

1) Login to your client area and in the top menu click Services --> My Services
2) Next to your service click >> Manage >> Request Cancelation for each service. If the service is already suspended then this link won't show.
3) Cancel any recurring payments remove your credit card details from your account here

If this is done within 7 days you will need to submit a support ticket to receive a refund. If you have problems we can always help solve those one way or another, just let us know about them here.

Answer: Login and make sure your service status is not terminated or suspended under Services >> My Services, if not, browse to the manage credentials page to view your username and reset your password, If those don't work contact our support desk. Please remember that your service details once reset will be separate to your billing login details.

Answer: Some location's Dedicated IP's are assigned automatically and some are not, if you been assined one automatically then you would recieve a Dedicated IP Activation email, if not please contact our support desk with the location you want your IP assigned and it's purpose to have an idea of the best range to assign you - they will then assign that to you right away if they are ready available, please note that sometimes new IP's have to be ordered to be able to assign you one, this can sometimes take up to 1 to 2 days if this is the case.

Answer: You can but bare in mind that we do charge a switching fee of 4 USD to change your IP, this is mandatory, to do that contact our support desk stating that you wish to change your IP and with the new location you want - we will issue an invoice for the switch.

Answer: Dedicated IP's are only available through openvpn currently and can be connected through our TG Client using this guide here. You can also use the openvpn config file created when your IP was assigned and import it into any other thrid party openvpn app using our config generator here.

Answer: Many TG Clients use our Dedicated IP or shared IP's for many different types of external services - TorGuard has no control over external services and what IP's or ranges they block, if for some reason your service has stopped functioning or it is clear your IP was flagged as being a proxy or VPN we are quite happy to reissue a new IP free of charge (for dedicated IP customers), if you are on shared IP's we recommend you purchase your own private IP. If for any reason we have no more working IP's for the service you are looking to use we will simply cancel the addon, we cannot refund IP's already assigned unless the IP was blocked within 2 days of your purchasing it.

Answer: The most common cause for this is DNS, please follow the appropriate guide here for your OS and this should solve your problem, if not try flushing your DNS cache via the following guide here, if using the TG Client try going to more settings.. >> Network tab >> Uncheck "Block outside DNS", if none of these solves your problem submit a ticket here.

Answer: The most common cause for this is security software, to isolate the problem we suggest for a few minutes disable them completely, don't just close them as they will still run in the background, you need to disable all it's features and make expections for our software. if this does not solve your problem submit a ticket here.

Answer: To check your VPN connection, just connect to the VPN server and visit to check your current IP address. For torrents, TorGuard's free Check My Torrent IP Tool is a torrent tracker that lets you download a legal torrent file to your client. Because no one other than you has this torrent and since there are no seeders, the torrent will not download any data or complete - it will remain active in your queue as long as you wish. You'll see your torrent IP within your torrent client and will now be able to constantly monitor your setup.

Answer: You can, HTTP/HTTPS proxies will work with VPN without issues, using both socks5 and VPN might slow things down and cause issues, it might work out fine. If using both socks5 and VPN together try using TCP when connecting to the VPN.

Answer: TorGuard offers a privacy solution for everyone. Our most popular package, the anonymous vpn service, is for users that prefer maximum security and to tunnel ALL traffic through vpn. This includes ALL applications, uploads, downloads and everything else that will access the internet from your PC or Device.

The anonymous torrent proxy, is for users that prefer to anonymize only torrent client traffic or web browser traffic. The service works on all popular torrent clients - utorrent, bittorrent, deluge, vuze and more...

TorGuard's Anonymous Email services offer OpenPGP Encryption from any web browser.. Use our Anonymous Email Service to communicate in complete security with any other OpenPGP-compatible email user anywhere in the world.. There is no known method which will allow a person or group to break OpenPGP's encryption by cryptographic or computational means. Webmail encryption gives you have the power to uniquely encrypt a message before it leaves your email with OpenPGP encrytion..

Answer: Account activation is instant! As soon as our payment processor approves the payment, you will be emailed an activation email with complete instructions on how to get up and running. If you have any questions, remember, our live chat and support desk is always ready to help.

Answer: Yes you can, we recommend using SSL based ports - we do block outgoing SMTP port 25 to prevent abuse.

Answer: Absolutely not - never have and never will!

Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Quick Setup guide then by all means please contact us! Our live chat and support desk is online daily and support rep's will help you right away.

Answer: You get x8 simultaneous connections free on signup, that means you can use 8 devices/PC's simultaneously at the same time.

Answer: If for any reason you are not happy with your service within the first 7 days we'll issue a 100% refund - no questions asked but please do bear in mind users who order "fresh" Dedicated IP's, these are non-refundable once assigned, we will subtract the payment for Dedicated IP's and refund the service payment if you have already been assigned a fresh IP.

You must also follow the correct cancelation procedure by loging into your TG account and cancelling via My Services >> View Details >> Management Actions >> Request Cancelation. Any recurring payments made through subscriptions that you fail to cancel are also non-refundable.

Answer: We mean what we say, we do all we can to keep your privacy intact no matter what! We also offer top notch support and easy to use software for all of our services - your satisfaction and complete privacy is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and we are willing to put our reputation on the line to prove it to you. Don’t take our word for it, test it for yourself.

Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)

Answer: Our billing area and VPN/Proxy network are completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. Our backend will only ever see you as a random hash, nothing can link you to billing or our servers.

Answer: Bandwidth and speeds are not limited in any way, WE DO NOT THROTTLE. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 100mbps+ depending on your connection speed, server load, CPU, distance from you to the location you are connecting, ping, encryption strength and protocol, speed has many factors and so if you have slow speeds submit a ticket to our support desk, we can normally help resolve any speed issues you have.

We do highly recommend that you connect through our TG Client "Tunneltype" OpenConnect + UDP - this will bypass any throttling and in most cases max out your line speed without any problems.

Payment Types Accepted

Credit cards     Cryptocurrency