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Delivery Information

What shipping carrier do you use to Ship DDWRT Routers?

We ship exclusively with USPS for our domstic and international orders. TorGuard uses USPS because of extremely competitive shiping rates and affordable shipping anywhere in the world. Our goal is to keep shipping costs as low as possible while still providing fast and safe delivery.

Where will you ship a TorGuard flashed DDWRT Router?

TorGuard store ships DDWRT Routers worldwide. Anywhere that USPS will verify shipment, we will send. You can use our online shipping calculator to find out the exact shipping costs for your area.

How fast do you process and ship orders?

We process and ship all orders within 24 to 48 hours after payment is approved (M - F). Once an order is approved and processed, we first setup your DDWRT VPN service settings based on the protocol you've chosen (OpenVPN or PPTP).

Who pays for shipping costs?

Currently we require our clients pay full shipping and customs costs for their DDWRT flashed router. We understand shipping can get pricey depending on your location so we do our best to offer the most affordable rates possible.

Do I pay tax when purcahsing a TorGuard router?

We do not charge any tax for on the purchase totals for our DDWRT Flashed Routers. Any further taxes incurred by customs fees in your local country are not able to be compensated for by TorGuard.

Will I have to pay any extra customs charges when my TorGuard Router arrives?

In many countries there are minimal fees if any at all when receiving an International parcel. Any further taxes incurred by customs fees in your local country are not able to be compensated for by TorGuard.

How much will it cost to ship to my country?

Please use our USPS Shipping calculator built into our order form. This will tell you exactly the shipping cost to your country before you purchse. 

Do you accept returns?

Yes. All routers can be returned within 30 days no questions asked.

Do you offer a warranty?

The process of flashing a router voids the manufacturer's warranty, however as long as you have an active TorGuard service plan we will honor the warranty. 

If you are dissatisfied at all or are having any issues at all, our support desk is availible 24/7 and will gladly answer questions through our support ticket system.