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TorGuard VPN Disconnect Problems - Common Causes and Fixes

If your VPN connection is constantly getting disconnected, follow the steps below to try to resolve the issue.

Note: Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs or uninstall them temporarily, then reconnect to TorGuard VPN. If disabling/uninstalling the programs resolves the issue, you’ll need to add TorGuard as an exception before you enable them again.

STEP 1) Connect to the server location nearest to your geographic location:

Within the TorGuard Desktop and Android clients, you can arrange servers by "Proximity" on the server list as in the images below.

On TorGuard Desktop Click the server List and then sort menu:

On the TorGuard Android App Tap the country name and then tap the horizontal line icon on the top right-hand corner and tap Proximity:

If the problem persists, move to Step 2.

STEP 2) Change your VPN protocol:

Often, the connection will work better when TCP on port 443 is used.

TorGuard Desktop using port 443/TCP:

TorGuard Android App using TCP:

If the problem persists, move to Step 3.

STEP 3) Change your DNS:

Rarely, not using one of TorGuard's default DNS servers will provide a smoother connection - try using other DNS alternatives in our software as per below:

On the TorGuard Desktop App Select a new DNS server under Network --> - When VPN is Connected.

On the TorGuard Android App Select a new DNS server by tapping Settings cog on the top right --> Tap Static DNS --> Tap DNS when VPN is connected.

If the problem persists, move to Step 4.

STEP 4) Try  Switch to a different network:

Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current Internet service.

If you still have disconnect issue's please don't hesitate to contact us on on our support desk.

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