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VPN Disconnect Problems - Common Causes

If your VPN connection is constantly getting disconnected, follow the steps below to resolve the issue.

Note: Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs, then reconnect to TorGuard VPN. If disabling the programs resolves the issue, you’ll need to add TorGuard as an exception before you enable them again.

Step 1: Connect to the server location nearest to your geographic location

If this resolves the issue, the problem is with the server location you originally tried to connect to.

If the problem persists, move to Step 2.

Need help? Contact the TorGuard Support Team for immediate assistance.

Step 2: Change your VPN protocol

Often, the connection will work better when TCP is used instead of UDP.

If the problem persists, move to Step 3.

Need help? Contact the Torguard Support Team for immediate assistance.

Step 3: Change your DNS

Rarely, not using one of TorGuard's default DNS servers will provide a smoother connection.

If the problem persists, move to Step 4.

Need help? Contact the TorGuard Support Team for immediate assistance.

Step 4: Switch to a different network

Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current Internet service.

Need help? Contact the TorGuard Support Team for immediate assistance.



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