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Support last won the day on August 23

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  1. Hello, Please go to more settings --> Network Tab --> Set the DNS as below: At Application Start: None While establishing: None When VPN is connected: Cloudflare DNS Restart TG Client and retest.
  2. Hello, Are you running Windows? if so please try the steps below: 1) Go to more settings >> network tab >> uncheck "Block outside DNS" reconnect and retest. If that fails go to step 2 2 ) Flush DNS as per this guide >>> https://torguard.net/knowledgebase.php?action=displayarticle&catid=71&id=227 and reboot If that fails and your on Windows go to step 3 3) Uninstall all TAP drivers, go to >> Control Panel >> System and Security >> System >> Device Manager, Scroll down to Network Adapters, right click the TAP drivers and uninstall them, deleting the driver too when asked, Reconnect, it will prompt to install TAP driver, click yes/continue, retest please. Regards
  3. Support

    Emule problems

    We certainly do - can you send me your username via PM and i can have a look for you? Regards
  4. Support

    iOS app connect/reconnect problems

    How about Cisco IPSec, is this doing the same? Regards
  5. Hi Rasta, Maybe I can provide some warning popup indication that you are disconnected, i will check and see how best to implement that, you could though set an app kill or killswitch to kill your interface if it does disconnect, that way you know its disconnected at some point as you won't be able to browse. Regards
  6. Support

    Disallow WAN access without VPN?

    You can do so on any build, using iptables it's fairly straightforward, check here: https://linuxconfig.org/how-to-create-a-vpn-killswitch-using-iptables-on-linux Regards
  7. I completely agree we have put a system in place to notify all users in the event of any future migrations or issues. Regards
  8. Support

    OneNote Odd Behaviour

    Hello, It may be that Microsoft block some shared IP ranges on TorGuard, I may be wrong but I have seen it before, I haven't seen this issue with OneNote though, it might be worthwhile asking their support and see what they say. Regards
  9. Support

    Emule problems

    Hello, As KAD uses UDP mainly, did you make sure to open the ports via UDP as well? Have you checked and made sure any local firewall is not filtering the TAP driver? Regards
  10. Support

    iOS app connect/reconnect problems

    Hello, This was fixed on strongswan a while ago: https://wiki.strongswan.org/issues/810 In regards to IKEv2 - have you tried to reinstall the app completely, remove all VPN profiles from settings --> VPN and retested? Regards
  11. Hi, what torrent client are you running? did you check with the IP or message reported with the test torrent?
  12. For most cases no, just make sure compression is set to disable/no. Regards
  13. Hi Stimpy Well the TG app is just a UI for OpenVPN 2.4 with some changes to the binary for our stealth features, we also handle most of the routing, we do also include options to kill applications, kill interfaces, add your own servers/dedicated IP's, select your ports and encryption level, security options to block potential leaks with IPv6, webRTC, DNS that the plain OpenVPN app doesn't provide. Regards
  14. Support

    torguard starting with windows functionality?

    Hi Klepp Apologies for the delay in your reply, it might be best you delay the start of your torrent client until after VPN connects, see below: https://www.thewindowsclub.com/set-delay-time-startup-programs-windows Regards
  15. Support

    Torguard + tortoisesvn?

    It's possible it could be an MTU issue, does connecting via TCP or tuneltype open connect have any effect? Regards