This is something we’ve thought of for awhile. With consistent updates, the best security, amazing speeds, and versatile applications–you might think that’s all we need to excel as the best VPN service provider on the market.
However, all of these important things can fall short in lieu of bad customer service. What happens when a customer can’t understand how to use the amazing app we’ve designed? Will a customer feel that a fair price is just as fair when their app keeps crashing?
In order to make TorGuard VPN the best VPN out there, we’ve not only focused on providing the best apps, servers, and updates, but we’ve also spent a good deal of time perfecting our customer service.
Here’s 5 ways that we make TorGuard’s customer service set us apart in the competitive tech industry.
#1 24/7 Coverage Live Chat
We run our customer service and support departments every day of the week 24/7. You’ll find someone to chat with on the TorGuard website in the wee hours of the morning, but also during peak business times. We also don’t take 5 minutes to respond to a simple query, unlike some customer support chat sessions we’ve seen. We also have phone support and email support.
#2 Satisfaction or Money Back
If you’re not satisfied with TorGuard in every way, we’ll give you a no-hassle refund. Just let us know within seven days and we’ll give you a full refund with no questions asked. It is important to note, some payment methods like Gift Card’s are not available for refunds.
#3 Free Tech Support for Every TorGuard Service
Our customer service reps are trained to be knowledgeable about all of our TorGuard products. Whether you need us to use TeamViewer to help setup your VPN, or you just need some tips on which IP to use for your VPN router, TorGuard’s team can answer any question about our VPN products and services.
#4 Active Forum Community
TorGuard is one of the only VPN communities out there with a forum. On our forum you can ask questions and get direct answers from the team, or perhaps find older topics that already have your question answered.
#5 Loads of Guides, Tutorials, And Videos
If you need help setting up your VPN router, or just understanding what “Stealth VPN” is, check out our guides and tutorials. We have tutorials on how to setup TorGuard with Bittorrent, and how to use our many extended features. Just check out our extensive FAQ or in-depth knowledge base.