VPN & Proxy Service FAQ

Frequently Asked Questions

Is TorGuard related in any way to the “tor” project?
Answer: No, The reference to "tor" in TorGuard relates to "torrents" and guarding one’s privacy when using bitorrent. We are not related in any way to the “tor” project however the company does support through donations.
I am receiving authentication failures. How do I connect?
Answer: Login and make sure your service is not terminated or suspended, if not, login to your client area and go to My Services >> View Details (Little magnifying glass icon) >> here you can view your user/pass for your service. If those don't work contact our support desk.
I connected to the VPN, but I still can't access any websites. What do I do?
Answer: The most common cause for this is DNS, please follow the appropriate guide here for your OS and this should solve your problem.
Do I need to download any software to get my Torrent Proxy working?
Answer: We offer easy setup solutions for Windows, Mac and Linux that will configure one’s torrent software in just 1 quick step. The Torrent Proxy setup app is compatible with utorrent, bittorrent, Vuze or Deluge and can be found in the activation email or downloads page. Users can also add settings manually as detailed in the knowledgebase.
Do I need to download any software to get my TorGuard anonymous VPN service working?
Answer: TorGuard offers 2 options for OpenVPN clients, both TG Lite and TG Viscosity outlined in our getting started guide here, download options for Windows, Mac and Linux are available with TG Lite where TG Viscosity currently only supports Windows and Mac.
How do I know my TorGuard proxy or VPN service is working?
Answer: To check your VPN connection, just connect to the VPN server and visit iplocation.net to check your current IP address. For torrents, TorGuard's free Check My Torrent IP Tool is a torrent tracker that lets you download a legal torrent file to your client. Because no one other than you has this torrent and since there are no seeders, the torrent will not download any data or complete - it will remain active in your queue as long as you wish. You'll see your torrent IP within your torrent client and will now be able to constantly monitor your setup.
Can you use both VPN and Proxy together for Increased Security?
Answer: Yes you can, make sure both VPN an proxy are connected to the same location, example, set Canada as your socks5 and connect to a Canada profile on VPN. This will work with Canada, Netherlands, Iceland, Romania, Switzerland, Denmark, Norway, Sweden.
There are so many options, what solution is best for me?
Answer: TorGuard offers a privacy solution for everyone. Our most popular package, the anonymous vpn service, is for users that prefer maximum security and to tunnel ALL traffic through vpn. This includes ALL applications, uploads, downloads and everything else that will access the internet from your PC or Device.

The anonymous torrent proxy, is for users that prefer to anonymize only torrent client traffic or web browser traffic. The service works on all popular torrent clients - utorrent, bittorrent, deluge, vuze and more...

TorGuard's Anonymous Email services offer OpenPGP Encryption from any web browser.. Use our Anonymous Email Service to communicate in complete security with any other OpenPGP-compatible email user anywhere in the world.. There is no known method which will allow a person or group to break OpenPGP's encryption by cryptographic or computational means. Webmail encryption gives you have the power to uniquely encrypt a message before it leaves your email with OpenPGP encrytion..
How long after I signup will I be able to use my service?
Answer: Account activation is instant! As soon as our payment processor approves the payment, you will be emailed an activation email with complete instructions on how to get up and running. If you have any questions, remember, our live chat and support desk is always ready to help.
Does TorGuard keep logs?

Answer: This is a BIG no. We don’t keep logs, period. We don't record or keep logs of our user downloads as thousands of users are tunneling their connection and sharing the same IP - it would be near impossible. The only info TorGuard records is a billing name and address - strictly for PCI compliance and billing purposes. No download or credit card info is stored on our servers - ever.

I can't get my service to work, and I'm getting frustrated. How can I get this working?

Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Quick Setup guide then by all means please contact us! Our live chat and support desk is online daily and support rep's will help you right away.

How any devices/PC's can i use with your serrvice?

Answer: We’re one of the only VPN service providers that allow 5 simultaneous connections per account. This means you can secure all your devices, Laptop, Desktop, Smartphone, Router, all with one VPN account.

Is there any penalty to cancel? What is your refund policy?

Answer: If for any reason you are not happy with your service within the first 7 days and below the 10GB limit, we'll issue a 100% refund - no questions asked. Please bare in mind users who order "fresh" Dedicated IP's, these are non-refundable, we will subtract the payment for Dedicated IP's and refund the service payment.

Why should I choose TorGuard over another solution?

Answer: TorGuard offers top notch support and easy setup software for all of our services - your satisfaction is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and we are willing to put our reputation on the line to prove it to you. Don’t take our word for it, test it for yourself.

Would TorGuard ever share my information with a third party?

Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)

How are payments linked to individual user accounts?

Answer: Our client billing area and VPN/Proxy/Email user auth servers are two completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. While the customer’s chosen payment method will be linked to the client billing area login, this information is kept completely separate from their VPN/Proxy network. In this way, it’s virtually impossible to “connect the dots” of a paying customer with that of someone who is using the servers. This can become a pain for clients as they are required to remember two sets of logins/passwords, but trust us – It’s in the best interest of security.

What sort of speed will i get?

Answer: Bandwidth and speeds are not limited in any way. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 100mbps+ depending on your connection speed, server load, CPU, distance from you to the location you are connecting to and ping, speed has many factors!

What forms of payment do you currently accept?

Answer: TorGuard currently offers over 120 payment options. We accept all forms of credit card, Visa, Amex, Mastercard, Discover, PayPal , Bitcoins, litecoins, Alipay, CashU, PaySafeCard, Gift Cards, and many more.

Do you support port forwarding?

Answer: Yes we do, Dedicated IP users can forward up to 10 ports, non Dedicated IP users can forward up to 2 max, you need to submit a request to our support desk requesting the ports and server location you need. Please note we support port forwarding through openvpn only.

Do you offer an affiliate program?

Answer: Yes, TorGuard provides users one of the most profitable affiliate programs in the industry with a 30% recurring commission rate on all sales referred. If you run a blog, hosting company, or just have a few friends that want to sign up then this is a great way to earn extra cash. Contact the affiliate/reseller department today for more information or visit our VPN affiliate page.

What locations do you offer?

Answer: We offer many locations around the world with multiple endpoints in each location, please login to your client area and go to My Stuff >> My Servers for the countries we offer:

  • Don't Risk Your Online Privacy. Go Stealth with TorGuard.