Answer: This is a BIG no. We don’t keep logs, period. We don't record or keep logs of our user downloads as thousands of users are tunneling their connection and sharing the same IP - it would be near impossible. The only info TorGuard records is a billing name and address - strictly for PCI compliance and billing purposes. No download or credit card info is stored on our servers - ever.
Answer: Take a deep breath. Setup is actually very simple. We pride ourselves on the best support in the biz and are here to help you with any issue you encounter. If you can't find your answer in our knowledgebase or Quick Setup guide then by all means please contact us! Our live chat and support desk is online daily and support rep's will help you right away.
Answer: We’re one of the only VPN service providers that allow 5 simultaneous connections per account. This means you can secure all your devices, Laptop, Desktop, Smartphone, Router, all with one VPN account.
Answer: If for any reason you are not happy with your service within the first 7 days and below the 10GB limit, we'll issue a 100% refund - no questions asked. Please bare in mind users who order "fresh" Dedicated IP's, these are non-refundable, we will subtract the payment for Dedicated IP's and refund the service payment.
Answer: TorGuard offers top notch support and easy setup software for all of our services - your satisfaction is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and we are willing to put our reputation on the line to prove it to you. Don’t take our word for it, test it for yourself.
Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)
Answer: Our client billing area and VPN/Proxy/Email user auth servers are two completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. While the customer’s chosen payment method will be linked to the client billing area login, this information is kept completely separate from their VPN/Proxy network. In this way, it’s virtually impossible to “connect the dots” of a paying customer with that of someone who is using the servers. This can become a pain for clients as they are required to remember two sets of logins/passwords, but trust us – It’s in the best interest of security.
Answer: Bandwidth and speeds are not limited in any way. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 100mbps+ depending on your connection speed, server load, CPU, distance from you to the location you are connecting to and ping, speed has many factors!
Answer: TorGuard currently offers over 120 payment options. We accept all forms of credit card, Visa, Amex, Mastercard, Discover, PayPal , Bitcoins, litecoins, Alipay, CashU, PaySafeCard, Gift Cards, and many more.
Answer: Yes we do, Dedicated IP users can forward up to 10 ports, non Dedicated IP users can forward up to 2 max, you need to submit a request to our support desk requesting the ports and server location you need. Please note we support port forwarding through openvpn only.
Answer: Yes, TorGuard provides users one of the most profitable affiliate programs in the industry with a 30% recurring commission rate on all sales referred. If you run a blog, hosting company, or just have a few friends that want to sign up then this is a great way to earn extra cash. Contact the affiliate/reseller department today for more information or visit our VPN affiliate page.
Answer: We offer many locations around the world with multiple endpoints in each location, please login to your client area and go to My Stuff >> My Servers for the countries we offer: