Q. Do I need to download any special software to get my TorGuard anonymous bittorrent proxy working?
Answer: Not at all! No install is required, simply follow the three step process in your activation email or our knowledgebase. TorGuard socks5 anonymous torrent proxies can work with the build in settings for any torrent client like utorrent, bittorrent, vuze, deluge, and more! We also offer an easy deluge proxy installer for Windows, linux and Mac in our downloads area.
Q. Do I need to download any software to get my TorGuard anonymous VPN service working?
Answer: We offer a portable client that doesn't require install along with other easy, one click connect options. We offer multiple VPN service connection options for Windows, linux and Mac in our downloads area.
Q. How do I know my TorGuard proxy or VPN is working?
Answer: TorGuard's free Torrent IP Checker Tool is a torrent tracker that lets you download a legal torrent file to your client. Because no one other than you has this torrent and since there are no seeders, the torrent will not download or complete - it will remain active in your queue as long as you wish. You'll see your torrent IP within your torrent client and will now be able to constantly monitor your setup.
Q. There are so many options, what solution is best for me?
Answer: TorGuard offers an anonymous bittorrent solution for everyone. Our most popular package, the anonymous torrent proxy, is for users that prefer to anonymize only their torrent client traffic. This includes ALL uploads, downloads and seeds on all popular clients - utorrent, bittorrent, deluge, vuze and more...
For our more serious users, we offer a full privacy solution - the VPN. Access to our secure Virtual Private Network ensure all of your traffic, torrents, email and browsing is routed through our secure servers. Connect to 30+ VPN servers in the country of your choice with our secure VPN software. Setup is as easy as clicking "connect".
TorGuard's Anonymous Email services offer OpenPGP Encryption from any web browser.. Use our Anonymous Email Service to communicate in complete security with any other OpenPGP-compatible email user anywhere in the world.. There is no known method which will allow a person or group to break OpenPGP's encryption by cryptographic or computational means.You have the power to uniquely encrypt a message before it leaves your email with OpenPGP encrytion..
Q. How long after I signup will I receive my login details?
Answer: Usually within a few mintues! As soon as our payment processor approves the payment, you will be emailed an activation email with complete instructions on how to get up and running. If you have any questions, remember, our live chat is always ready to help.
Q. Does TorGuard keep logs of my traffic and downloads?
Answer: This is a big no no. We don't record or keep logs of our users downloads as thousands of users are tunneling their connection and sharing the same IP - it would be near impossible. The only info TorGuard records is a billing name and address - strictly for PCI compliance and billing purposes. No download or credit card info is stored on our servers - ever..
Q. I can't get my service to work, and I'm getting more frustrated with each passing second. How can I get this working?
Answer: Deep breath's. Setup is actually very simple. We pride ourselves on the best support in the biz, and are here to help you with any issue you encounter. If you can't fine your answer in our knowledgebase or Quick Setup guide, then by all means please contact us! Our live chat/support desk is online daily, or create a support ticket and our advanced support rep's will contact you very quickly.
Q. Can I use PeerBlock with my TorGuard Service?
Answer: No, it may cause issues with your torguard service working correctly. PeerBlock was great in it's day, however it is no longer effective (or needed) when protecting your privacy on bittorrent. .
Q. Is there any penalty to cancel? What is your refund policy?
Answer: Our services are completly risk free, if you don't go over 10GB within 30 days you can cancel at anytime with no extra charge. If for any reason your not happy with your service and below the 10GB limit, we'll issue a 100% refund - no questions asked..
Q. Why should I choose TorGuard over another solution?
Answer: TorGuard offers top notch support for all of our services - your satisfaction is our goal. We let the quality, speed and security of our network services speak for themselves. It's no secret that TorGuard offers the best value in the market and are willing to put our reputation on the line to prove it to you.
Q. Would TorGuard ever share my information with a third party?
Answer: We don’t share any information with anyone regarding our network or its users and won’t even consider communicating with a 3rd party unless they’ve first obtained adequate representation within our legal jurisdiction. Only in the event of an official court ordered ruling would we be forced to hand over blank hard drives. There’s nothing to hand over but an operating system. ( No Logs)
Q. How are payments linked to individual user accounts?
Answer: Our client billing area and VPN/Proxy/Email user auth servers are two completely separate systems. This is to ensure the privacy and securities of our customer’s accounts are upheld at all times. While the customer’s chosen payment method will be linked to the client billing area login, this information is kept completely separate from their VPN/Proxy network. In this way, it’s virtually impossible to “connect the dots” of a paying customer with that of someone who is using the servers. This can become a pain for clients as they are required to remember two sets of logins/passwords, but trust us – It’s in the best interest of security.
Q. What is the max connection limit?
Answer: This depends heavily on the speed of the client’s connection as we don’t limit the connection throughput at all on our end. All of our servers feature gigabit+ port speeds, so DL rates can vary from 5mbps – 30mbps depending on your connection speed and ping. We’re also one of the only VPN service providers that allows 5 simultaneous connections per account. This means you can secure all your devices, Laptop, Desktop, Smartphone, Router, all with one VPN account. Try our speed our for yourself with our FREE VPN Service trial, now available.
Q. What forms of payment do you currently accept?
Answer: We accept all forms of credit card, Visa, Amex, Mastercard, Discover, PayPal , Google Checkout and Bitcoins. We also accept anonymous payments through our pre-paid PIN system. These pre-paid service PIN numbers can be purchased from one of our participating online resellers and redeemed during checkout on our website.
